Motability customers in Hinckley can be sure of receiving award-winning customer service when they visit Paynes of Hinckley Ford, who have won a regional award for their work with the Motability Car Scheme. The accolade is part of a programme of awards, launched last year by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year.
Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:
“The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Paynes of Hinckley. Many congratulations to them on their award.”
Celebrating their Motability Dealer Award win, Mark Grainger, Sales Director at Paynes of Hinckley, said:
“All of us at Paynes are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors in 2017.”
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.
For more information about Paynes of Hinckley or the Motability Scheme please, visit www.paynesgarages.co.uk or www.motability.co.uk or call Paynes of Hinckley on 01455 237 777.
Pictured is Sales Director Mark Grainger receiving the prestigious Motability Award
Paynes of Hinckley has been a household name in this area since the early 1900's and is still family owned to this day. We take a great deal of pride in our heritage and impact on our local area, so when we were approached by the Mary Ann Evans Hospice we couldn't think of a more worthy cause to support. The Hospice's trusty old Transit van had served them well in recent year's but was starting to show it's age, and as such, it was overdue an upgrade. We are so pleased to have been able to help out the Mary Ann Evans Hospice with the supply of their New Transit Custom, which will hopefully give them many years of reliable service in it's new look livery.
Pictured is Nigel Payne, Commercial Vehicle Sales Director at Paynes, handing over the keys to Gary Wain who is one of the lucky drivers of the new vehicle.
You can find out more about the Mary Ann Evans hospice here : http://www.maryannevans.org.uk/
taken from : http://www.mtawards.co.uk/mtawards/winners-2016
Healthcare product specialist AAH describes its new PharmaVan as a “temperature-controlled warehouse on wheels”. The unique van, using the Ford Transit platform, is the result of nearly two years of design, testing and development. It includes an insulated cargo area, temperature-controlled storage for drugs such as paracetamol, as well as a fridge for drugs like insulin. There is also a secure drugs locker, live feed temperature monitoring, plus a live alert system which sends out emails in the event of a temperature deviation. Other features include an audible deviation alarm for drivers, six security cameras, a driver panic alarm and telematics. The van also delivers lower CO2 and better fuel efficiency than the firm’s old model. A total of 340 new PharmaVans have been delivered since December 2015 and a prototype jumbo version of the Transit will be built shortly. AAH is also investing £12m in the product over the next four years. Judges said the van is “leading-edge technology for the van sector” with impressive levels of “innovation, security, and driver safety”.
Paynes of Hinckley have just supplied the Mallory Park race circuit with a Transit van to be used as a recovery and breakdown vehicle for the many events that Mallory organise during the year. Nigel Payne, Director of the family owned Ford dealership based in Hinckley explained, "We have been associated with Mallory Park for over 40 years and so when Stuart Hicken asked if we could help with the long term loan of a vehicle to assist them, we were more than happy to help".
Nigel Payne (left) is pictured handing the keys of the vehicle to Stuart Hicken (right) from Mallory Park.
Paul Hartshorn has just retired from the position of Service Advisor in the Car Service Department here at Paynes of Hinckley after nearly 50 years of loyal service.
Paul joined the company at the age of 16 in 1967 and has held a variety of positions in the company, all centered around Car Service. Paynes is the only company Paul has ever worked for.
Positions that Paul has held include :
Paul is now looking forward to a happy retirement, spending his free time, bicycle riding, fishing and spending more time with his two grand children, Gracie and Katie.
All of the Paynes employees would like to wish Paul all the very best for his future.
Photo. Left to Right
Nigel Payne - Commercial Vehicle Sales Director
Ann Grainger - Shareholder
Stuart Spalding - Chairman
Mark Grainger - Car Sales Director
John Davey - Dealer Principal
Ken Grainger - Shareholder
Ford has designed a bicycle that can be stored within the body of your vehicle. The bike will be made up of components that can be found within your vehicle, such as the spare wheel that will be split into two bicycle wheels, the car jack that will make up the pedals and the headrest which will be used as the seat.
This innovative, forward-thinking design by Ford has been patented. The design has been specifically created to help motorists living in busy cities, where parking can be difficult, to get around. The bike could also provide an emergency mode of transport for motorist, if they were to run out of petrol.
The patent reads: 'The bicycle includes components that can also be used in a vehicles such as a car, truck or sports utility vehicle'. The patent then goes on to detail how some of the various car components could have dual uses, preventing the car from being weighed down by heavy bicycle parts.
In 2013 Ford announced it had signed a deal with folding bicycle maker Dahon. Perhaps the two firms will be working closely to create the world's first interchangeable mode of transport, in the form of a car and bicycle. One thing's for sure - We can certainly expect exciting things from Ford in 2015.
The all-new Ford Transit range returned from this year's Van Fleet World Honours laden with five awards, including the overall Van Manufacturer of the Year for the Blue Oval for the second successive year.
There were awards for the recently launched Transit Connect, which won both Best New Van and Best Small Van categories, and for Transit Custom, which was judged Best Medium Van and also won the Security Award. The Ford Ranger earned Best Pick-Up.
Ford Transit has a long history of success in the Fleet World Honours, which are presented by the trade publication to manufacturers, service companies and individuals who have achieved the highest possible level of excellence in their sector. It is the fifth year in a row that the Transit family has been recognised.
At a special awards ceremony at the Royal Automobile Club in London's Pall Mall, Van Fleet World Managing Editor John Kendall said of Ford's Van Manufacturer of the Year title: “Not a difficult choice for the judges given the comprehensive renewal of Ford's van range that is still going on. To date they have all been class-leading to drive, too, which makes Ford a worthy winner."
Receiving the awards for Ford, Phil Hollins, director fleet operations, said: “In little over a year the market-leading Ford Transit range has been renewed and expanded to four models, from the new compact Transit Courier and Transit Connect, through Transit Custom to Transit, with its cargo capacity of more than two tonnes. It is a range of commercial vehicles of which Ford is justly proud, and we are delighted to receive this recognition."
Best New Van, Best Small Van – Ford Transit Connect
“Transit Connect has taken a massive step forward this year," said Dan Gilkes, Editor of Van Fleet World, “offering increased load volume and carrying capacity, complete with some innovative load carrying solutions, such as the load-through bulkhead and fold-flat passenger seat. There have been changes under the bonnet, too, with the downsizing of engines from 1.8 litres to more fuel-efficient 1.6-litre diesels, and the unusual offer of the award-winning EcoBoost petrol engine. Service intervals have been extended and Ford is hoping for a five per cent residual uplift, lowering ownership costs for fleets. Perhaps most importantly for drivers, though, the Transit Connect remains a cracking van to drive."
Best Medium Van – Ford Transit Custom
“Medium Van was an easy win for Transit Custom last year as it moved the game forward significantly both for Ford and for the competition. A wide range of carrying capacities and load volumes, with the addition this year of the high-roof models, has kept Custom more than competitive. However it is the driving experience that puts Transit Custom above the chasing pack," said Dan Gilkes.
Security Award – Ford Transit Custom
“Transit Custom's high level of security equipment as standard provides fleet managers with the confidence that neither their vans nor their contents are going to fall prey to thieves. When the cost of crime and its effect on insurance is taken into account, effective security is becoming an increasingly high priority for fleets and Transit Custom is a clear winner here," said John Kendall.
Best Pick-Up – Ford Ranger
“A great all-rounder in the pickup sector, the Ranger offers a wide range of drive options and body styles and is one of the few pick-up trucks that can be fitted with a tachograph," added John Kendall.
Trade Van Driver, one of the U.K's top van magazines for small business users, has announced that the Isuzu Grafter N35.150 dropside/tipper truck has won the 'Best Builder's Truck' Award for 2014, making it a hat-trick of wins for the Grafter over the last three years.Hat-trick for Isuzu's Grafter
According to the judges; “It's a triple crown for the Isuzu Grafter. For the third year in succession, the judges have given this hard-working vehicle their praise. Built like a truck, but with dimensions that really suit the outdoor trades, the Isuzu Grafter is well liked and well-respected as a vehicle that can take the knocks in use and deliver excellent reliability."
At a handover ceremony held on the Isuzu Truck stand at the recent CV Show at the NEC, ITUK's Managing Director Peter Murphy received the award from Trade Van Driver's editor Matthew Eiseneggar.
Now in their third year, the TVD Awards aim to give recognition to the manufacturers who, in the opinion of the judges, offer the very best to retail van buyers. In choosing the winners for each category, the entrants are not only judged by journalists from the publication, but also by a panel of readers who use light commercial vehicles as part of their businesses.
“For the Grafter to be recognised for a third consecutive year as the best in its class is tremendous news for us. The vehicle is the workhorse of many businesses involved in the construction and landscaping industries. To be recognised by its peers is further testament to the overall popularity of the vehicle," commented Keith Child, marketing director at Isuzu Truck.
Mr Bailey from Normanton le Heath was the lucky winner who entered our competition to win £200 of Garden Centre Group vouchers during our recent display of Ford vehicles at the popular Woodlands Garden Centre at Stapleton.
Here is Mr Bailey (r) proudly collecting his prize from Stuart Spalding (l), Chairman of Paynes Garages Ltd.
FORD COMMERCIAL VEHICLE RANGE HAS RECORD AWARDS YEAR
Ford’s commercial vehicle (CV) range has collected more than 25 top awards in the last 12 months – more awards than in any other year.
The all-new Ford Transit Custom led the plaudits, winning 13 awards, including International Van of the Year 2013 as well as ‘van of the year’ accolades from VansA2Z, Auto Express and What Van? titles.
Ford Ranger – launched in 2011 – continues to impress, winning three ‘best pick-up’ awards and overall International Pick-up of the Year in 2013, while the latest Ford Fiesta Van – which accounts for nearly 60 per cent of its segment sales – was awarded two ‘best small van’ accolades.
Ford also claimed two awards for the overall ‘van manufacturer of the year’ from Fleet Van and Van Fleet World publications.
Nigel Payne, Paynes Commercial Vehicle Director said : “Ford customers have the best-looking, most technologically advanced, fuel-efficient and fit-for-purpose CV range ever to choose from, and this is reflected in outstanding awards success.
International Van of the Year 2013
Vans A2Z Awards – Van of the Year
Vans A2Z Awards – Best Small Panel Van
Vans A2Z Awards – Best Innovation
Trade Van Driver Awards – Best Medium Van
Van Fleet World Honours – Best New Van
Van Fleet World Honours – Best Medium Van
Van Fleet World Honours – Innovation Award
Auto Express Awards – Van of the Year (inaugural award)
ALD Automotive/Shell FuelSave MPG Marathon - Class 9 Award Transit Custom ECOnetic
Fleet Van Awards – Medium Van of the Year
What Van? Awards – Van of the Year 2014
What Van? Awards – Best Medium Van 2014
Vans A2Z Awards – Best Minibus (third year running)
National Courier Association Members’ Choice Suppliers Awards – Best Light CV up to 7.5t
FN 50 Awards – Most Reliable Van
ACFO Awards – Large Van of the Year (17th time)
Commercial Motor Used Truck of the Year Awards – Winner, 3.5-tonne van category
ACFO Awards – Small Van of the Year (11th successive time)
International Pick-up Award 2013
Trade Van Driver Awards – Best 4x4 Truck
Fleet Van Awards – Pick-up of the Year
What Van? Awards – Best Pick-up 2014
Vans A2Z Awards – Best Small Van
ALD Automotive/Shell FuelSave MPG Marathon –Light Van Award - Fiesta Sport Van
What Van? Awards 2014 – Best Small Van
Ford Motor Company
Van Fleet World Honours – Van Manufacturer of the Year
Fleet Van Awards – Manufacturer of the Year