BS 10125 Accredited Accident Repair Centre

Here at Paynes of Hinckley, we are proud of the fact that our bodyshop is BS10125 accredited.

Recognised by automotive manufacturers and most major insurance companies, the BS10125 Standard is a sign of a forward thinking accident repair centre that is committed to carrying out work to the highest of standards.

Having such certification ensures that we

  • follow the correct repair procedures
  • have fully trained and competent staff using the correct and calibrated tools and machinery
  • use parts of the correct quality which are suitable for a safe repair
  • use materials of suitable quality
  • ensure that quality control procedures are adhered to


BS10125

Accident Repair Centre

Had an accident and Feeling Stressed? Well why not let Paynes take the strain?...

With more than 30 million cars on the road, it's hardly surprising to hear that 10-12,000 accidents, from car park scrapes to roundabout bumps, happen every day. Paynes Accident Repair Centre carry out work for many major Insurance companies and are approved by some of the biggest names in the fleet management business.





Did you know... after an accident it’s your legal right to have your vehicle repaired anywhere of your choice, regardless of what your insurer may say.

All Insurers have an obligation governed by the FCA to ‘Treat customers fairly’, you do not need to use your insurance company's favoured establishment and you do not need two estimates.

Not Just Ford!

Even though we are attached to a Ford Dealership, our bodyshop is approved by the vast majority of Insurance Companies to carry out repairs on any make or model of vehicle - This includes Hybrid and Electric vehicles as well as Cars and Commercial Vehicles too!



Ford Accident Management

Making an insurance claim is never high on anyone's list of fun things to do, but Ford owners have expert help at hand. Ford Accident Management is a fully managed service for handling your claims, vehicle recovery, repair and courtesy car when you've had an accident. It's available to all Ford owners, and won't cost you a penny!

Just call our One Call number, 020 3564 4444 or Ford Accident Management directly on 0800 587 3673, or download the smartphone app to use in the event of an accident. Once we're involved, you can just sit back and let Ford do all the hard work for you. We'll fill in all the forms and make all the calls. We will make sure your car is repaired using Ford parts and even lend you a free courtesy car.

We're here to help and remove the stress. We will contact your insurance company or fleet operator on your behalf and follow the work through to completion.

Why choose Paynes Accident Repair Centre?

We have the experience, the knowledge and the essential expertise to provide the best possible care for your vehicle and fully meet your repair requirements.

With the advanced technology built into many vehicles nowadays, you can rest assured that our Accident Repair Centre have the correct equipment and specialised skills to carry out even the most complex of repairs

When an accident occurs, we can come to your assistance quickly, simply and above all economically, whether it's a question of cosmetic repair or serious accident damage. By observing Ford's strict repair guidelines, we will restore the safety of your vehicle and as a result help to maintain the value of your vehicle.

Your vehicle will be repaired by our Ford Approved Accident Repair Centre, using original Ford parts, meeting stringent original equipment specifications to ensure the right fit, finish and corrosion protection for your vehicle.
Quality Guaranteed

All accident repairs carried out by our Accident Repair Centre using original Ford parts come with a 3-year repair warranty.
Light Commercial Vehicle Repairs

As a Premier Van Repair Centre we have recognised that many small companies and independent Tradesmen can't operate without the use of their Vehicle. In order to help alleviate this problem we are pleased to be able to offer either a Transit Connect or Transit van from our own dedicated fleet of courtesy vehicles.




WERE HERE TO HELP YOU KEEP YOUR BUSINESS ON THE MOVE!

Courtesy Cars and Vans

Most Insurance companies stipulate that your courtesy vehicle must be a class "A" Hatchback; this vehicle is an ideal solution to your mobility needs, keeping you on the road whilst we repair your vehicle to the highest standards. We can provide you with a quality class "A" hatchback from our own large fleet of courtesy cars. We even have a DUAL CONTROL CAR available especially for local driving school customers - please call for more details.

Courtesy Cars

Here to Help

If you have had an accident and are unsure of the best way to proceed then please don't hesitate to contact us on 01455 237 777

Or alternatively you can contact us by completing the form and we will get back to you as soon as possible.


Protecting The Environment

Paynes Garages are an ecologically responsible company, trading for over one hundred years. During that time we have built a sound and sustainable policy toward minimising our waste, whilst striving to cut any emissions produced. All paint spraying is undertaken in spray booths that filter any paint by-products ensuring we do not contaminate the atmosphere.

Marketing Preferences

We would like to stay in touch with you to keep up to date with our latest product news, marketing services and offers. If you would like to receive future information by either of the methods below, please indicate by selecting the option. All information provided will be used and processed in accordance with our Privacy Policy. For more information please see our Privacy Policy.

Privacy & Terms

Privacy Statement

1.Collecting personal information –

We may collect, store and use the following kinds of personal information:

  • information that you provide to us when using our website (including your email address);
  • information that you provide when completing online bookings and enquiry forms (including your name, address, email, phone number(s), vehicle details, gender, date of birth and any educational details and employment details you provide);
  • information that you provide to us when signing up to any distribution lists to receive correspondence from us;
  • information relating to any purchases you make of our goods or services, including any other transaction details made with Paynes Garages Ltd. (including your address, telephone number and payment details)


2.Using personal information

Personal data we receive will be used for the purposes it was provided, including:

  • Meeting the terms of your order;
  • Enabling your use our services, including those of our website;
  • Supplying services purchased through our website;
  • Sending statements, invoices and payment reminders to you, and collecting payments from you;
  • Sending you our periodical email newsletters, service reminders, (if you have requested them)- you can inform us at any time if you no longer require email contact.
  • Providing third parties with statistical information about our customers
  • Contacting you in the future as advised with Motor Manufacturers and our nominated partner suppliers to ensure the ongoing safety and care of your vehicle, and that any policies are maintained and where consent is provided for the replacement of your vehicle and car care related products.


3.Disclosing personal information –

  • We may disclose your personal information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
  • We may disclose your personal information to any of our staff where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)


We may be legally obliged to disclose your personal information:

  • To the extent that we are required to do so by law;
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • To any person whom we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
  • Except as provided in this policy, we will not provide your personal information to third parties.

4.Security of personal information –

  • We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • Our Dealer Management System stores data on secure servers physically located within the EU. There are extensive security measures in place including both physical and electronic measures. Other security features including (but not limited to the following) : Multi tiered firewalls, user names, passwords, data centre staff background / criminal record checks, threat management

5.Your rights

  • You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request
  • Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
  • We may withhold personal information that you request to the extent permitted by law.
  • If you instruct us to no longer process your personal data we will do so as quickly as possible.
  • If you instruct us to destroy any/all of your personal data we may hold we will do so as quickly as possible.
  • If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.


6.Cookies – our cookie policy may be found here : http://www.paynesgarages.co.uk/site/nd-cookies-pol...

7. ICO Registration

  • We are registered as a data controller with the Information Commissioner's Office and our registration number is: Z5812453

8.Data Protection Officer –Data Protection issues can be directed to data@paynesgarages.co.uk

WEBSITE

Our website is powered by G-Forces Web Management Limited (“GForces”), our third party web services provider.GForces is committed to ensuring that data is processed in accordance with applicable data privacy laws, and is kept secure. GForces is certified to the standard of ISO27001 (an international standard for information security).GForces uses Amazon Web Services, Inc. as its cloud platform provider. All data processed by GForces is stored on Amazon’s web servers in the EEA.

If you visit our website

When someone visits our website, GForces collects standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site and where you leave). These are stored against unique ids (which are strings of numbers). GForces collects this information for the legitimate business purpose of monitoring the number of visitors to the various parts of the site, the general geographic location of visitors and engagement levels, which in turn enables it to make improvements to its websites and services, and provide business intelligence.This information is only processed in a way which does not identify anyone.It is kept indefinitely.

GForces also uses Google Analytics to collect standard internet log information and details of visitor behaviour patterns, which are stored against unique ids (i.e. strings of numbers). We collect this information for the legitimate business purpose of monitoring website traffic and engagement levels, which in turn enables us to make improvements to our website and the way we sell our cars and services.This information is only processed in a way which does not identify anyone.It is kept indefinitely.

If you use our enquiry forms

When you submit information using an online form, GForces processes the data collected and stores it for 31 days for the legitimate business purpose of enabling us to access the information and deal with your request (it is then kept for a further 14 days in GForces’ routine back-ups for business continuity purposes).We collect the following information:

Name

Title

Email address

Phone number(s)

Address if applicable

If applicable – vehicle registration number and details

If you enter your post code, GForces stores the first part of it (e.g. ‘ME14’ or ‘SW1’) and links it to standard internet log information already collected (it is used for the same purposes as that information, as outlined above).

WEBSITE DATA PREFERENCE CENTRE:

Under data privacy laws, you have the rights to:

request access to your personal data

request deletion or correction of your personal data

Our online data preference centre available via our website helps you to exercise the rights that data privacy laws give you and control your personal information. It contains four separate forms, as set out below.

See your data

You can ask to see any personal information that we hold (known as a “subject access request”) by submitting the form on the “See your data” tab. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

Delete your data

You can ask us to delete the information we hold about you by completing the form on the “delete your data” tab.

Change your data

If we do hold information about you, you can also ask us to correct any mistakes by completing the form on the “Change your data” tab.

Marketing Preferences

On the “marketing preferences” tab, you can tell us how you would like us to contact you (this includes for reasons such as product safety notices, service reminders, product news etc.), or ask us to stop contacting you entirely.

Any data collected through the data preference centre is stored to allow us to action your request.

TERMS AND CONDITIONS AT PAYNES OF HINCKLEY


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Paynes Garages Ltd's relationship with you in relation to this website.

The term Paynes Garages Ltd or "us" or "we" refers to the owner of the website whose registered office is Watling Street, Hinckley, Leicestershire. LE10 3ED. Our company registration number is 442329. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. It must be understood that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Paynes Garages Ltd's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Phone Calls

Please note that calls to Paynes Garages Ltd may be monitored or recorded

Terms & Conditions Relating to the Supply of Goods

Any product supplied to a customer will remain the property of Paynes Garages Ltd until cleared funds have been received in full.