As an official Ford partner, Paynes of Hinckley is able to offer the full suite of Ford Service benefits, which means we will always be by your side when you need us. To help you keep your car in the best condition possible we can provide the following help and support:

Free UK and European Roadside Assistance – This is available at home and wherever you travel in the UK, and it comes with every scheduled service. It even covers misfuelling and lost keys. We will also provide you with alternative transport or a replacement vehicle if needed.

Free FORD eCheck – This 30-point visual check will give you a complete picture of how your car is performing. It covers the wheels, bodywork, wiper blades, oil, brake, steering plus much more. We will also recommend repairs to you if we find any faults.

Ford Accident Management – Free to all drivers, we will help you with every aspect of accident management, including your insurance claim.

  • Comprehensive service and maintenance plans.
  • Use of quality Ford parts for added peace of mind.
  • Ford-trained technicians.
  • The latest diagnostic equipment and tools.

Whenever you require assistance from Ford all you need to do is ring the Ford One Call helpline number, 0203 564 4444, which is available 24 hours a day.

You can book your Ford in for a service at Paynes today by clicking the button below. If you have any questions or want to find out more, don't hesitate to contact us. Give us a call or fill in the online enquiry form and a member of our friendly service team will get back to you as soon as they can.

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Free roadside assistance

Wherever you go in the UK and across Europe, free Roadside Assistance goes with you.

Every Ford Service now comes with free Ford Service Assistance*, valid from the date of service for 12 months, or until your next service is due, whichever comes first. If you do break down you’ll get:

  • Friendly, skilled roadside help in the UK and Europe
  • Assistance if you breakdown at home
  • Alternative transport, replacement vehicle or overnight accommodation if your car can’t be repaired on the spot
  • Recovery including caravans and trailers

Find out more about Ford UK and European Roadside Assistance

*Available with Ford Scheduled Service and Ford Motorcraft Services.

Terms & Conditions

Ford Roadside Assistance is only available with Ford Scheduled Services and Ford Motorcraft Services. Ford Roadside Assistance applies to all vehicles regardless of age or mileage, excludes fleet vehicles and is valid from the date of service for 12 months or until the next service is due, whichever comes first. Ford Roadside Assistance applies to the serviced vehicle only.

Car broken down in bad weather
Woman on phone at night

Ford One Call

One easy number to access all of the Ford Services 24/7. Whatever you need, Ford One Call can connect you to all our services, including:

  • Ford Roadside Assistance
  • Ford Accident Management
  • Ford finance and insurance
  • Plus, Dealer locations, technical information and more

Make sure you save this number: FORD One Call 0203 564 4444

FORD eCHECK

A free 30-point visual Health Check to give you a comprehensive picture of your car's health.

FORD eCHECK provides a thorough visual inspection of your car, including its wheels and tyres, bodywork, wiper blades, oil and filter, brakes and hubs, steering and suspension, so you know if anything needs attention:

  • Free 30-point visual inspection by Ford trained technicians
  • Detailed electronic report provides explanation of any findings
  • Simple red, amber, green traffic light system shows any recommended repairs or replacements. Red items need urgent attention. Amber items need to be watched closely, but could save you time and money if they are dealt with before they deteriorate further. Green items are all clear
  • Receive a competitive estimate upfront for any work needed, including the use of quality Ford parts where necessary.
Ford technician with customer at Ford dealership
Woman talking on mobile phone

Ford accident management

Had an accident? Sit back, relax and let Ford Accident Management do the hard work for you. One call to us and we’ll handle the entire insurance claim process for you. Our service is free to all Ford owners.

Making an insurance claim can be frustrating, so let our experts manage the entire process for you. Just contact One Call on 0203 564 4444 and we will:

  • Arrange to recover your vehicle
  • Complete your claim form and liaise with your insurance company
  • Ensure your vehicle is repaired at a Ford Accident Repair Centre
  • Provide you with a free courtesy car during the repair
  • Genuine Ford parts will be fitted by our Ford trained technicians, and your vehicle will be repaired to pre-accident condition
© 2026 Paynes Garages

Watling Street, Hinckley, United Kingdom, LE10 3ED

Reg. Office: Watling Street, Hinckley, Leicestershire, LE10 3ED

Reg. Company Number: 442329. VAT Reg. No. GB424516665.

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Financial Conduct Authority

Paynes Garages Ltd. is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Paynes Garages Ltd. to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.