Ford Accident Management
Accidents happen - even to experienced drivers. If you are
unfortunate enough to be involved in a motor incident don't worry,
the free Ford Accident Management service will look after you and
your vehicle.
Just remember to phone Ford Accident
Management first on 0800 587 3673.
It's your legal right to chose where you have your vehicle
repaired. By phoning the free number above first, you can be
assured that you will have your vehicle repaired at the best
possible place, a Ford Accident Repair Centre.
Ford Accident Management service will :
- Liaise with your insurance company to process the claim and
have repairs approved
- Recover your vehicle where it cannot be driven, free of
charge
- Provide you with a courtesy car - even if it's not included in
your insurance policy whether or not you were at fault.
No-one knows your vehicle like a Ford Accident Repair Centre -
that's why it is the best place for your Ford to be repaired.
- Only genuine Ford parts will be fitted
- The reair will be carried out by Ford trained technicians with
expert knowledge
- We have specialist tools and diagnostic equipment
- All repairs carried out to Ford's stringent standards
- The repair will return your vehicle to new car condition and
maintain your Ford panel warranty
Mobile App
With the new Ford Accident and Emergency App, the process is
even quicker with a direct link to Ford Accident Management. To
download the app for free and for more information, go to www.ford.co.uk/accidentmanagement
FAQs
Do I need to contact my insurance company?
No. Once you've called us, you don't have to do anything
else. We'll contact your insurance company and organise for your
Ford to be repaired at a Ford bodyshop.
Do I have to pay for this service?
No. This service is free to all Ford customers. There are
no hidden charges or extra costs - we are simply managing the
vehicle repair and isurance claim on your behalf.
Will I be given a courtesy car?
Yes. Even if your insurance policy doesn't provide one, we
will arrange this for you even if the accident was your fault.
What will I need to tell you when I call?
By phoning us first, there is no need to fill out a claims
ford. We will take a statement from you over the phone. If you are
missing some details, we will follow up at a convenient time for
you.
Will phoning Ford Accident Management rather than my
insurance company affect my premium?
No, your premium should not be affected by choosing a Ford
Accident Repair Centre.
I own a used Ford, can I still use this service?
Yes, this service is available to drivers of all Ford
vehicles of whatever age.
Is this service suitable for all accidents, big or
small?
Absolutely