Client Testimonials

Click here to see feedback from buyers from our online PARTS SHOP

Many comments left daily

To Daniel Deville-Smith (Car Sales)

Hi Daniel,

Just to express our appreciation for the way you handled the sale and purchase of the cars Very professional. No pressure or stress. You dealt with everything efficiently and were so helpful. It was a pleasure to do business with you and your company. It was great to deal with everything by e mail too. It saved us so much time and helped us in making our decision prior to seeing and purchasing the car. 

Please would you forward this e mail to your boss as we would like to express our thanks to him too. You were very fair with discounts. This was our first experience at a Ford garage and we were really impressed.

Thanks Daniel again.

John and Marion Lawson   10 November 2011

Ian Andrews (Car Sales)

Dear Ian

Just wanted to say "thank you" for your help and advice when I was buying my new car. It is so rare these days to find a salesperson who genuinely wants the best for the customer and does not push them into making a quick and wrong decision. After a week of driving my new Fiesta Metal I can honestly say -"I love it"

Thank you

Siobhan Marrow   10 November 2011

Dear Paynes

My car arrived…. Wonderful thank you.  Can I just pass on to you how helpful Amanda was in explaining all the toys etc.  Such a good experience and so helpful.

Kind Regards.

Ann Woods, Team Manager, Foster Care Assosciates   15 September 2011

Dear Sir / Car Sales

I just wanted to write to say how very pleased I was once again, dealing with Paynes.

I find your staff so friendly and courteous.

I cannot say enough about my Mobility salesman Chris Luff. He really went out of his way to keep me well informed, right from the moment I ordered my new car.

Change over day, he took the time to explain all the controls in detail, which made it so easy.

WELL DONE PAYNES

I would recommend you to anyone.

Yours Faithfully

P. Johnson

P. Johnson   11 August 2011

To Ian Andrews (New Car Sales)

have just received your aftersales letter. The sale was handled very well over the phone. When we arrived to buy and take away, the car was as described. Mr. Andrews handled the paperwork efficiently and was very pleasant to deal with. I am very pleased with the car. Unfortunately. Just for your information and in case it hasn't happened before the Free Ford Insurance is superb. I bought the car on Tuesday and on Friday I was visiting family when the car was reversed into by a neighbours son. I phoned Ford Insure on the Monday and they were superb. They told me what to tell my insurance company who were still covering my old Focus. I got a quote from the recommended garage and Ford Insure did the rest. By the time the repairs were carried out my insurance with Ford had run out. They arranged and insured the hire car for me although I was no longer insured with them. I must admit I was initially very worried especially as they were only informed of the claim the day before my insurance had run out. If you have other customers who are worried please tell them of my experience.I am delighted with my Focus. Even more after the rented Peugeot for a week!!.

J W (Windsor)   16 October 2010

To Ian Andrews (New Car Sales)

A few words Ian but hey, they come with a huge thank you for steering me (pardon the pun!) in the right direction when buying my new car. I am now the proud owner of my brilliant white Fiesta Titanium. I'm really enjoying driving it and showing it off, especially the camera which is great. Well I have now joined the ranks of past, present and future purchasers that feel the 'one-to-one' you give Ian not only comes naturally from within but is on the personal level too. Thank you once again it's been fun from start to finish All the best

Annette   16 September 2010

Via Email (New Car Sales)

Dear Paynes,

I write to say thank you for the great deal on the Kuga. It was a delight to drive back to Aberdeen some 434 miles door to door, (could have done without the M6 being closed Junctions 15-18 right enough); but I arrived safe and sound. Patricia has taken the plunge and is adapting to the new vehicle and enjoying the experience immensely.Our sincere thanks.

Steve and Patricia, Aberdeen   14 September 2010

To Chris Luff, Car Sales

"Hi Chris

Just to let you know I am moving to Essex tomorrow...

May I take this opportunity to thank you for your kindness and courtesy extended to me during my dealings with you inparticular, and Paynes in general

With best wishes .

Linda, via Email   12 August 2010

Via email

"Just to say how impressed I am with the after sales service of Paynes. I bought a used Focus and every service is so reliable and efficient. When I've contacted the service department or the parts department, nothing is too much trouble. I have bought new and used cars over a 40 year period and Paynes is by far the best garage I have dealt with..a real personal service".

Paul   18 May 2010

Via Email (To Car Sales)

"Just a quick note to say how much we're both LOVING the Fiesta (called Betty)! So thanks again for all your help"

Michelle, Kent   12 April 2010

To Accident Repair Centre

I have recently had some accident damage repaired by you. I just wanted to tell you how pleased I am with the work and the customer service you provided.

Someone came out to my home address to do an estimate. He arrived on time and was very polite and professional. A few days later it was arranged for my car to be picked up at my work address and a loan car dropped off. Again, the driver arrived on time and was polite and professional. The following day, as arranged my car was delivered back to my home address all repaired, cleaned and looking good again. Having work done on the car can be quite disruptive but this was all very painless. I am definately a very satisfied customer.

Thank you.

Mr SB, via email   8 February 2010

To Car Sales

I feel lucky that I found the Paynes of Hinckley website in my search for a new Ford Fiesta, for three very good reasons:-.

1,They had exactly the car I wanted at a very good price.
2,I was given a very fair price for my car in part exchange.
3,The very friendly service that we received from the Manager and Sales "A" team was exceptional from start to finish.

What a pleasure to buy a new car without the hassle ( and" Payne") that we have experienced in many of our previous car purchases
Thankyou very much, We will definitely come to you again for our next car, and will not hesitate to tell others we know to do the same!!!!!

Best Wishes to All.............

Michael & Jose Holden, Sheffield   5 November 2009

To Accident Repair Centre

I had my rear bumper replaced and repaired today. I wish to thank you for the excellent service you have given me.

Everything was done with the utmost courtesy. Collected on time, returned on time, no waiting for parts as you had ordered them in advance, sprayed in advance, and phone calls to keep me abreast of what was going on. The finished job was excellent. -

It has been a pleasure to have dealt with you

Mr LRS Wigston, Leicester   3 September 2009

To Ian (Mac - Car Sales)

Thanks a million!!! you really are a star. The car is great, thanks Mac

Jill   2 September 2009

To Ian (Mac - Car Sales)

A big thank you for all your hard work concerning the car. It's really appreciated. We will certainly give you our custom again. Many thanks.

Sarah, Sue and Nigel   1 September 2009

To Car Service Department

Would you please extend my gratitude to your service mechanics for a diagnosis and repair that stumped several other garages.

I cannot thank you enough as this problem was getting to the stage where we believed no one could solve and was getting more and more expensive as a result.

The motto to this story is "buy cheap, buy twice".

Kim and Jo, via email   31 August 2009

Mac - (Ian MacMaster) Car Sales

Thank you so much for all your help in the car sale. "Mac you are the best!!"

Joan and Thomas, via email   5 August 2009

Ian (the top dog) - Car Sales

Just to say thank you for helping us make the right choice. See you in another 11 years!! Best wishes

Karl and Mandy   20 July 2009

Mac - (Ian MacMaster) Car Sales

Thanks for all your help

Brian and Annette   1 July 2009

To Mac - Car Sales

Thank you for everything you have done - You are a real star
Many thanks

Steph   28 June 2009

To Simon - Car Sales

Thank you for looking after me so well!! Best wishes

Chris M   15 June 2009

To Simon - Car Sales

Thank you for everything you have done... It was a pleasure. I'll give you a wave from "pink ink" whenever I pass

Z D   2 June 2009

Taken from New Commercial Vehicle Satisfaction Questionnaire

My father and I have dealt with Paynes for 40 years and Andy Smith kept up the tradition of Paynes excellent service

Mr P B   25 May 2009

Dear Mr Spalding - MD

I am writing to thank you for your letter. My Mondeo is the very first Ford I have had and I am delighted with the car, which is a superb vehicle in make and performance.

I was very pleased with the service I received from Chris Luff, your motability expert, first class in every way.

I hope

Mr J Jephcott   21 April 2009

Dear Ian - Car Sales

Mark has told me how helpful and kind you have been.... I am very happy with the car, again thank you for all your help

Mrs Maureen G   24 March 2009

Dear Sir/Madam- Car Service

On Monday 9th March 2009 my car was serviced, MOT'd and a few other repairs at your garage in Hinckley. I was very pleased at your staff's attitude (especially Paul) and help towards myself regarding my car. As I am new to the area I will be using your garage in the future. Thank you.

Mr P Sidhu   13 March 2009

Dear Sirs - Isuzu Sales

We saw your add for Isuzu trucks on the web, and bought a new Isuzu truck chassis cab for our removal business, over the phone.

Everything went like clockwork, and a very easy transaction considering I was 150 miles away.

Many thanks to Satish the truck manager.

Highly reccomended

Mr Roy Bloomfield, Bloomfield Removals. Via Email   16 January 2009

Dear Dave and Ian (Accident Repair Centre)

I would like to say how thankful I am for your help in sorting out the problem with my Fiesta

I would comment that I was impressed with your service and level of customer care and satisfaction. Not only was the service fantastic, but this was matched with the level of workmanship. It is remarkable to find a garage that offers this level of professionalism these days.

This customer focused attitude sets Paynes out above the rest and as a result I will be using Paynes again and again

Mr Thakerar   15 December 2008

Dear Ian - Car Sales

Thank you ever so much for the excellent way in which you - again - have made buying a car (our 5th!!) at Paynes a pleasure.

No hassle, good advice and a great experience. - Even though we spend our money quickly!

Anne and Bill   2 December 2008

Dear Friends - Accident Repair Centre

Everyone has been very efficient and thoughtful following my car accident

Eva Countesthorpe   14 November 2008

Thank you Mac - Car Sales

For guiding us through the changing of our car - It wasn't so painful after all

Pauline and Brian   1 November 2008

To Ian - Car Sales

My truly grateful thanks for your help in making me mobile whilst my car we being repaired

You helped to make an "old lady" happy

Alma   25 October 2008

To Mac, Ann and all the staff at Paynes - Car Sales

Just to say a big Thank You for the brilliant service and helpfulness we have received. It has been such a pleasure to do business with you, we think you are second to none and hope to do business with you again in the future

Judy and Vic   12 October 2008

Dear Sir - Car Sales

I have just bought my first car from you, but I am sure it will not be my last! I have been most impressed by the friendly, professional service I have received. Mr. Ian Andrews in particular has been outstanding, his attention to details and his excellent customer service skills have made the process of buying a car totally painless.

Nothing has been too much trouble for him, every time I thought I had a problem he made it disappear, I could not have asked for more.

Thank you for all your help and hard work on my behalf.

Kay M, Broughton Astley   9 October 2008

Three comments taken from Ford Commercial Vehicle Customer Viewpoint returns, following service visits:

I do not think you can better yourselves

Difficult to improve on near perfection

Star service and happy staff, very knowledgeable

Ford Commercial Vehicle Customers   1 October 2008

Accident Repair Centre

Last week you took my car in for repairs to the drivers wing and bumper. I had little time to really deal with your staff as I was working at the time. I would like to say "Thank you" for the work, and to Melvyn who dealt with my queries and concerns extremely well.

I was dumbstruck when my car came back to me and there was no sign that anything had ever been wrong with it.

Thank you again all who was involved in the fixing of my baby (us women are sensitive about our cars!) and for making the process such an easy one as I didn't have the time to do the running around.

I will certainly be recommending you to friends, work colleagues and anyone who will listen.

Warmest regards

Mrs T Wright   18 September 2008

Dear Mr Smith - Commercial Vehicle Sales

I was fortunate to see Paynes of Hinckley on the internet, they were advertising Ford Rangers. The type of vehicle I wanted to buy.

I was met by friendly & polite staff who were very helpful in advising me & answering my questions about these vehicles.

The happiness of the customer came first & before any business. I bought an 07 Ranger thunder and you would not let the car go until some very minor defects had been fixed & a service completed. Thank you for a beautiful Ford Ranger.

Mr E.B. - Long Lawford, Nr. Rugby   16 September 2008

Dear Sir - Car Sales and Service

I purchased a used Focus (from Paynes) on 1/12/2007. I wish to tell you how very pleased I have been with the service from Paynes. This is the first time I have been a Paynes customer and I only popped in to compare deals as I was about to buy a car from a nearby competitor from whom I have bought both new and used Fords. I thought that Paynes salesman was excellent and professional yet friendly and extremely helpful and knowledgeable.

The other staff associated with the sale were also excellent. Everything I was promised e.g. delivery date was kept to. I was particularly impressed when I had my first service which was so more organised and efficient than the services I have had with other garages. I have also had good experience with the parts department.

I do not normally write such letters but have been very impressed with the way Paynes combines a very personal and friendly service with outstanding professionalism and efficiency. I have recommended you to friends and colleagues.

Mr Paul S, Nuneaton   15 September 2008

FOA The Car Service Manager

I would like to thank your team for their speedy response to solving my gear box problem yesterday. Paul Hartshorn is a gem, he calmed my fears and arranged to get the problem solved. Please thank your team for their always polite first class service for which I am truly grateful.

Jill I, via email   31 August 2008